Shipping Policy
International Shipping Policy
Thank you for visiting and shopping at Clotechnow.com Following are the terms and conditions that constitute our Shipping Policy.
Notice
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Shipping Update
Dear Valued Customers,
Due to an unexpected high volume of orders, we are temporarily pausing new shipments. We are currently working diligently to organize and ship all pending orders to ensure that every customer receives their products in a timely manner.
We deeply apologize for any inconvenience this may cause and appreciate your understanding during this period. Rest assured, we are committed to fulfilling all orders as quickly as possible and will resume regular shipping operations soon.
Thank you for your patience and continued support of Clotechnow. If you have any questions or concerns about your order, please don't hesitate to contact us.
Placing an order means you agree to our terms.
Thank you for your cooperation
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Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We Don't accept order cancellation if 12h has passed.
We Don't accept returns or exchanges for the Clotech x Acronym Jacket, Please check your size carefully.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Clotechnow ships to addresses over the world, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Clotechnow is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Customs & Import Taxes – U.S. Customers only.
Please note that all orders shipped to the United States from our store are considered international shipments and may be subject to import duties, tariffs, and taxes upon arrival. These charges are not included in the product price or shipping cost and are the sole responsibility of the buyer.
By placing an order with us, you acknowledge and accept that:
You are responsible for any applicable customs duties or taxes upon delivery.
We do not accept returns or issue refunds for packages returned due to refusal to pay import fees.
If a package is returned to us for this reason, no refund will be provided under any circumstance.
Damages
Clotechnow is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Nous nettoyons derrière nous.
Les livraisons e-commerce ont une empreinte carbone. C’est pourquoi nous soutenons des projets vérifiés qui éliminent les émissions de dioxyde de carbone dans l’atmosphère.
L’empreinte carbone de chaque livraison est calculée en fonction du poids, de la mode d’expédition et de la distance parcourue. Nous neutralisons ces émissions en achetant des crédits de captage du carbone vérifiés provenant de projets novateurs.
Avec votre achat, vous rejoindrez une communauté de marchands et de clients proactifs qui se consacrent à un avenir durable. Ensemble, nous avons supprimé les émissions de plus de 53 millions de livraisons et éliminé plus de 39 milliers de tonnes de carbone.
Nous travaillons avec un réseau d’entreprises pionnières en matière de captage du carbone qui ont été approuvées par la plateforme de commerce Shopify.
